The Facts:
Hi there! I’m located in San Antonio, TX, and am currently working as a senior experience designer at USAA. I'm a key contributor to innovation at the company. With expertise in UX strategy, product management, low-code/no-code development, and experience design, I collaborate cross-functionally across the technology organization to enhance user research and product designs. My data-driven approach drives process improvements, including automation initiatives that have been leveraged by other organizations within the enterprise. Leveraging data and AI solutions, I help to shape internal tools that improve efficiency.
I achieved my Bachelor's at the University of the Incarnate Word and have continued my education by obtaining certifications in UX/UI design, product management, project management professional (PMP), and Lean Six Sigma. With experience in enterprise organizations, SaaS companies, and boutique agencies, I have a background in boosting platform engagement and online presence in a variety of fields and team sizes. I'm extremely adaptable, always ready to learn something new, and I lead by example.