Introduction
I had the opportunity to create a digital new employee onboarding experience during my time as an Experience Design Advisor Senior in 2021. The goal of this proect was to create an experience that would smoothly integrate new team members, set them up for success in the role, and decrease the time taken to understand the role responsibilities.
At this time, the COVID pandemic was peaking and there was no vaccine available. Workers were sent home and had to adjust to a completely new way of working and interacting: solely digitally. This transition was easy for some and not for others, but a big issue emerged around hiring new employees.
The in-person, week-long Enterprise New Employee Onboarding that had been utilized by this company for years was now a three day Zoom call that focused solely on member contact employees. After that Zoom call ended, non-member contact new employees were either made to sit through a 4 hour long Zoom call or be dropped into their teams with no greeting whatsoever. Neither option was effective at informing new employees about the role they stepped into or even greeting them upon arrival into the new team.
Role and Responsibility
To complete this web experience, I worked as the UX/UI designer and front-end developer, completing user research, creating the digital wireframes and assets, creating any clickable prototypes, and developing the web experience.
Tools Used
•Adobe Illustrator
•Figma
•Visual Studio Code
Problem
Through the conduction of user interviews with recently hired employees, interviews with stakeholders (executive leadership), and drawing on my own experience as a new employee, it was discovered that the most common trends were feeling a lack of inclusion within the team, not understanding the role responsibilities, increased anxiety and too much time being taken from leadership. The new employees were also experiencing difficulty understanding the company's tools of choice and where to learn about them.
Solution
We decided to create a digital New Employee Onboarding to solve this issue, enabling the new employee to onboard at their own pace, to easily access the necessary information to be successful in the role, and utilize the time spent with their new leader effectively.
Upon full implementation, this digital onboarding experience lead to a time savings average of 8 hrs per new employee and a 79% increase in the amount of information retained by a new employee during onboarding.
Style Guide
I utilized the design system already in place within the organization. However, as an internal onboarding, I did make some changes where the experience could be improved with slight customization.
Wireframes and Prototype
I created high-fidelity wireframes to be used for the Clickable Prototype of the digital onboarding. (ask for visual)