TL;DR
Designed a digital experience for product health monitoring, aligning customer needs with company goals. The project simplified decision-making and improved adoption of the final solution.
Introduction
The goal of this project was to create a standardized view for product managers in the enterprise to understand their product's health and quickly see where improvements needed to be made.
Role and Responsibility
To complete this process optimization, I worked as the UX/UI designer, completing user research, designing the dashboard wireframes, and prototypes.
Tools Used
• Figma
Problem
At the time of this project, the company had just undergone a shift to a product-centric organization and had finished organizing and documenting its product taxonomy. Now that the company had all of its products (and services) identified, they needed a way to determine which products were healthy and which weren't to prioritize work and enhance the user experience.
How might we develop a visually pleasing, intuitive view of product health that helps to drive decision-making?
Research
The team developed a user research plan that began with creating a User Interview Plan. We based this plan on the execution of user interviews, which kick-started our entire process.
Research Objectives
To understand our users' current process for managing their product(s).
To understand our users' intended use of the dashboard.
To understand the similarities and differences across the processes of our different users.
Solution
We decided to create a React application to meet the wants of the product managers, while still meeting the needs of the business. With this dashboard, product managers and product pillar owners will be able to view their product health quickly and double-click into a more detailed view.
Upon full implementation, this digital experience led to better overall customer satisfaction (product managers) and quicker resolution of unhealthy product metrics.
